When will I receive my access code to watch?
Your access code for each play will be sent to the email registered with your Stellar account shortly before each premiere. You must be logged into the Stellar account that you used to purchase your ticket in order to view.
How can I watch the Spotlight on Plays presentations?
The Spring Season is available to stream exclusively on Stellar Tickets. You can watch in several different ways:
Desktop or Laptop Browser: Stellar streams work on most browsers on both Mac and PC computers. We recommend Google Chrome or Mozilla Firefox for the best viewing experience. To view on a browser, just come to this page at the event time and select “Livestream” to start the stream.
Mobile Browser: Viewing on a mobile browser works the same as viewing on a desktop browser. Just come to this page at the event time and select “Livestream” to start the stream.
How can I watch it on my television?
Download the Stellar app to view the presentation on a TV:
Apple App Store: https://apps.apple.com/us/app/stellar-tickets/id1514496983
How long will the shows be available?
Each Spotlight on Play presentation will be available for 96 hours following the initial premiere time of 8:00PM Eastern Time. You are able to watch the show at any time during this window. Please note that on-demand access will not become available until after the live event has fully streamed. If you miss the premiere, the on-demand video will become available a few hours following the event. Once the time frame expires, there will be no encore performances and the presentation will be unavailable for streaming.
If I’m not able to watch the premiere, can I see it later?
Yes! Each title will be available for 96 hours following the initial premiere time. You must watch the show before this time frame expires. Once the time frame expires, there will be no encore performances and the presentation will be unavailable for streaming.
I purchased multiple tickets. How do I transfer the additional tickets to my friends?
Tickets can be transfered by accessing “My Tickets” in your Stellar Tickets account. Then, click on the event page you’d like to access and scroll down to where it says “Your Tickets.” You will see “Transfer ticket” on the right side of the screen. From there, you can select the ticket you want to transfer and type in the email address of the new recipient. They will receive an email from Stellar Tickets, which may go to their promotions folder on Gmail.
How long is each show?
Run times vary between 90 minutes to 2 hours and 30 minutes. Longer presentations will include a brief intermission.
Can I watch outside of the US?
Yes, you are able to watch outside of the US.
What is the refund/exchange policy?
There are no exchanges or refunds for the Spotlight on Plays Spring Season. This is a series of charitable benefit performances and we greatly appreciate your generous contribution to The Actors Fund. If you have questions or concerns, please email email@example.com.
How is this benefitting The Actors Fund?
Founded in 1882, The Actors Fund serves all professionals—and not just actors—in film, theater, television, music, opera, radio and dance through programs that address our community’s unique and essential needs.
Your generous donation to The Actors Fund will help provide everyone in the performing arts and entertainment community with emergency financial assistance, affordable housing, health insurance counseling, supplemental employment, addiction and recovery services and so much more.
Will these readings be captioned?
Yes, there will be an option to turn on subtitles.
If my whole family wants to watch the presentation, do we each need our own ticket?
No, only one livestream ticket is needed per household, not per individual.